Network
Services
Network
Administration provides core network backbone services for the
University and its departments. Working in conjunction
with CCS/ Technical Services and the many Department Local
Areas Network (DLAN) Coordinators, we are able to provide Internet
services to the data faceplate in each office, classroom and
lab throughout the campus. Network Administration provides
network
services such as protocol routing, Domain Name Service (DNS),
wireless data connectivity, firewall pinholes, DHCP, as well
consultative network planning and troubleshooting services
for departments. Our goal is to provide Internet connectivity
to
the campus community “Any Place, Any Time.”
Response Times for Data Network and Telephone Problems
High Priority: (Definition) Many users, an entire building or multiple buildings affected.
Users (except students in Residences) should report these problems by calling the ITS Service Desk at 756-7000.
During normal business hours (8-5 M-F) appropriate ITS staff are notified immediately by the Service Desk and staff is dispatched to work the problem accordingly.
After hours, (7PM-2AM, 5AM-8AM), ITS staff are notified by the Service Desk and asked to acknowledge the call within four (4) hours.
Residential users should contact ResNet support to report problems which will in turn notify ITS, if necessary.
Medium Priority Problems: (Definition) Many users affected but not time critical, single user affected.
Users (except students in Residences) should report these problems by calling the ITS Service Desk at 756-7000 or by submitting a Remedy request.
Appropriate ITS staff are notified and are expected to respond to the problem within four (4) hours during normal business hours.
Residential users should contact ResNet support to report problems which will in turn notify ITS if necessary.
Low Priority Request/Problems: (Definition) Single user affected and not time critical, request for information or normal move/add/change request.
Users (except students in Residences) should report these problems or requests by calling the ITS Service Desk at 756-7000 or by submitting a Remedy request.
Appropriate ITS staff are notified and are expected to respond to the problem within eight (8) hours during normal business hours.
Residential users should contact ResNet support to report problems which will in turn notify ITS if necessary.
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